Evergage,company, today announced the appointment of Laura Saati as vice president of customer success (CS) for Evergage's retail practice. With more than two decades of experience as a business leader and marketing strategist, Saati will lead program planning and execution across Evergage's retail vertical, and oversee Evergage's retail-focused CS staff – ensuring Evergage clients derive maximum benefits from their personalization and customer data platform (CDP) investments.
"We are continually focused on maximizing solution value for our customers," said Jonathan Ranger, chief customer officer, Evergage. "We accomplish this with a scalable, world-class platform, and with people and management who have the industry experience, empathy and foresight to deliver business results. We are thrilled to bring Laura on board to help Evergage continue to expand its market leadership and high-quality service delivery within the retail vertical."
Named "Best E-Commerce Solution" in the SIIA CODiE Awards for two years straight, Evergage works with companies including Carhartt, Lenovo, Publishers Clearing House, Walmart Mexico, Zumiez and many more – delivering individualized experiences to billions of people worldwide. In addition to serving the retail vertical, Evergage powers 1-to-1 customer engagement for companies in the financial services, technology, travel, media and gaming industries, and more. Evergage's personalization and CDP technologies enable companies to aggregate, synthesize and act on their data, and deliver relevant, personalized customer experiences across websites, web and mobile apps, email, onsite search, call centers, in-store and in-branch interactions, and more.
"It's hugely exciting to join Evergage during such a transformative period for the retail industry," Saati said. "For retailers, the desire to create highly personalized, 1-to-1 experiences for their customers is certainly nothing new. However, what was once, historically, an aspiration is now a mandate for retailers – given customers' expectations, as well as the increasing ease of transforming data into actionable insights. I look forward to helping Evergage extend its market leadership, and build on its incredible success and opportunities in the CDP space – enabling retailers to synthesize and activate their data assets to deliver real value both to their customers and, in turn, back to their organizations."
Formerly senior vice president for client services at Zeta Global, Saati oversaw account management, strategy, analytics and creative functions at the data-driven marketing technology company. She also previously served as vice president for strategic marketing services at digital marketing agency 89 Degrees (now Iris Concise), vice president of the retail practice at e-Dialog and vice president of account services at Harte Hanks.
Saati joins Evergage during a period of strong momentum for the company. Evergage recently announced revenue growth of more than 50% over FY17, along with new, leading customers across industries. In addition to the "Best E-Commerce Solution" CODiE honors, Evergage was recognized as "Best CDP" in the 2018 MarTech Breakthrough Awards. Evergage was also named a Leader in Gartner's first-ever "Magic Quadrant for Personalization Engines."1
For more information about Evergage, including how retailers are using its technology to increase loyalty, conversions, average order value and more, please see https://www.evergage.com/resources/case-studies/#retail.
1 Gartner, Inc., Magic Quadrant for Personalization Engines, Jennifer Polk and Bryan Yeager, July 25, 2018.
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Only Evergage's real-time personalization and customer data platform (CDP) delivers The Power of 1, enabling companies to transform the dream of 1:1 engagement, across channels, into reality. Combining in-depth behavioral analytics with advanced machine learning, Evergage provides the one solution you need to systematically understand and interact with each person that visits your site, uses your app or opens your emails – one at a time, "in the moment" and at scale – to deliver a maximally relevant, individualized experience. Evergage's powerful and flexible cloud-based platform delivers personalization to billions of web visitors, improving revenue growth, demand generation and customer success for leading organizations across industries, including Carhartt, Citrix, Endurance International Group, Lenovo, Publishers Clearing House and Zumiez. Evergage is a four-time winner in the Stevie American Business Awards and Golden Bridge Awards, three-time winner in the Best in Biz Awards, and two-time CODiE Award winner. For more information, visit http://evergage.com or contact the company at [email protected] or 1-888-310-0589.